Manage Voicemail

You can check your voicemail from your physical phone by dialing 5001 on the phone, and then entering your PIN.

You can also access your voicemail messages via the portal for additional feature, such as downloading them as a WAV file.

• Click on the “Messages” icon at the top of the screen

• Your messages will show up in the window like this:
  

• Select from the dropdown to view New, Saved, or Trash (deleted messages are removed from trash within 24 hours).

• To listen to or manage a message, click the icons on the right side:
  • : Plays the message in the Voice Portal window
  • : Calls your phone to play the message back to you
  • : Forwards the message to another ext
  • : Downloads a local .wav file of the voicemail
  • : Moves the voicemail into your Saved section
  • : Deletes the message

Voicemail inboxes are set to a default limit of 25 MB of storage space. If you exceed this limit, you will stop receiving voicemails. You can follow the tutorial for Voicemail-to-email to prevent your inbox from filling up, by selecting “Send with attachment” and then “Move to trash”.