Set up voicemail-to-email

Summary

Your Verve voicemail comes with the ability to send the voicemails that you get to your email address. These voicemails are delivered as an mp3 file or a link to play the file on the Verve system. There are multiple options that can be configured for this setting. You can move to trash, move to saved, or keep as new when an email is sent. You also have the ability to add multiple email addresses to the voicemail to email feature.

Instructions

1. Edit your profile

Log in to the User Portal and click on the Profile link located at the top of the screen.

2. Add your email address

To add your email, simply enter your email address in the “Email Address(es)” section circled below. It is important to note you may enter more than one email address. To do this, simply click on the green plus sign to the right of the entry field.

3. Confirm changes

Once you have all of your email addresses added, click on the save button at the bottom of the screen. This screen will disappear and bring you back to the main portal.

3. Emails added

Once the page loads, a confirmation will appear at the top of the screen. At this point, your email addresses have been added and we need to configure how they are sent to you.

4. Configure options

To configure how the emails are sent, click on the messages tab.

5. Configure options

Once in the messages tab, click on settings circled below.

6. Configure options

Under the “Unified Messaging” section located at the bottom of the screen click on the “Email Notification” drop down menu circled below.

7. Choose your option

Once the drop down menu is clicked you will be presented with 9 options.

1. None
2. Send w/ hyperlink
3. Send w/ brief hyperlink
4. Send w/ attachment (leave as new):
5. Send w/ attachment (move to trash)
6. Send w/ attachment (move to saved)
7. Send w/ brief attachment (leave as new)
8. Send w/ brief attachment (move to trash)
9. Send w/ brief attachment (move to saved)

• The leave as new option will keep the voicemail in your voicemail box. (This will keep the blinking light on your phone)
• The move to trash option moves the voicemail to your trash folder and stop the blinking light on your phone.
• The move to saved option moves the voicemail to your saved folder.

The difference between brief attachment and attachment is the amount of text that goes along with the email message.

!For iPhone users, Apple does not support the flash player on their devices which means the hyperlink options will not work for you. If you would like to enable voicemail to email please select one of the options that sends an attachment.

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