Welcome email

A Welcome Email is often sent when you first start using your Verve Voice service, and an Office Manager can send you a welcome email at any time.

The welcome email includes your Portal Login, Extension number, and Phone Number (if applicable). It also contains a link to set up you Verve Voice Portal password, and voicemail PIN.

• You will receive an email from ‘’‘vbox@mynlv.com’‘’ with the subject ‘’‘Your new phone system account’‘’
  • If you do not receive the email after it is sent, check your Junk or Spam folder, as these emails sometimes end up flagged as spam.
• This includes your Login name in the form [extension]@[domain], as in 1001@acme
• It also includes your direct dial phone number if applicable
• Click the “Complete Setup” button or copy and paste the link in your browser
• Type your desired password in the New Password field, and again in the Confirm Password field
  • This is the password you will use to access the Verve Voice Portal and Mobile App
• Type in your desired Voicemail PIN in the field
  • This PIN is used to check your voicemail from a phone.
• Make sure to save your Username and Password in your preferred password manager, and bookmark portal.mynlv.com for easy access in the future.

If you would prefer to use Single Sign On with your Google or Office 365 email address to access the Verve Voice Portal, please see our Single Sign-On Guide

Advanced tips for Junk and Spam filtering
The email will come from ‘’‘vbox@mynlv.com’‘’ with the subject ‘’‘Your new phone system account’‘’

• If you do not receive the email after it is sent, check your Junk or Spam folder, as these emails sometimes end up flagged as spam.
  • If your company uses email security software with spam filtering, check there as well.
• The link will expire in 3 hours, or if clicked.
  • Some email security software will automatically inspect a link by following it, this will invalidate the link. If this is the case you may need to temporarily disable that feature or create a whitelist rule.