Reset a phone extension

Summary

This article is intended to help you reset an extension back to it’s original state so that you can reuse it. The numbers and extension number will be the same, but you will be able to change the user PIN ID and greetings. You can also change the options and addresses for the voice mail to email feature.

1. Click on ‘Manage Organization’ in the top right hand corner.

2. Click on the ‘Users’ Icon.

3. Click on the extension you wish to reset.

4.Click on Advanced tap under the gray bar and then click on Rest User

5. Reset User.

By default it will reset the extension name, email, password and voicemail pin. It will also give you additional option to delete voicemail messages & greetings, Answering rules , custom contacts. There is an option to re-purpose extension for a new team member.

6. Confirmation on Reset .

A page will reload to asking to confirm your selection. If everything looks correct, click on Blue Reset button

If you did not select Recycle User during the rest option selection, then you will see that for a blue banner saying Setup Required under the name of the extension.