Set Up Voice Mail
- The first time you access voicemail on your phone, you may be prompted to record your name, greeting, and/or set up a PIN between 4 and 20 digits long.
- Setting up your voice mail should take about two minutes. The system will prompt you with what to do next, so listen carefully.
- If you wish to change your settings later, simply log in to your mailbox and follow the voice prompts.
Check Voicemail
- From your phone: Press the Voice Mail button, enter your PIN and follow the prompts.
- From another phone: Dial your phone number. When your Voice Mail answers, press the * key, enter your PIN and follow the prompts.
Make a Call
- Either pick up the handset or hit the Speaker button on your phone to engage a line.
- Digits may be dialed before engaging a line.
- No prefix is necessary for local calls (Example: Do NOT dial 9 for an outside line)
Hold
- Press the Hold soft-key to place a call on hold, press the Resume soft-key to retrieve the call.
Transfer a Call
- To initiate a call transfer, press the Transfer key.
- The other party will be placed on hold while you complete the transfer.
- If you want to Blind Transfer without talking to the receiving party, press the Blind soft-key.
- Dial the extension or phone number of the person you want to transfer the call to.
- For a Standard Assisted Transfer, you will speak to the receiving party once they answer. To complete the transfer, press Transfer or Send.
- To cancel the transfer press Cancel, and you will be reconnected to the original party.
- For Blind Transfer, the call will be immediately sent to the receiving party and your call will be ended.
Transfer a Call to Voice Mail
- Press Transfer then Blind, then enter “3” followed by the destination extension. Then press B Transfer to complete the transfer.
- Example: to transfer to extension 1001’s voicemail, transfer the call directly to 31001.
Intercom Call
- Dial “7” followed by the destination extension. The recipient’s phone will play a tone and automatically answer via speakerphone.
- Example: to intercom call extension 1001, dial 71001.
- Note: Receiving an intercom call is only available for compatible desk phones – soft phones do not support auto-answer.
Conference call
- During the call, press the Conference soft key.
- Dial the person you wish to add to the call, then press Send.
- When the person answers, press Conference again to set up the three-way call.
Park a Call – Call Parking places a call on hold on a shared Call Park “Line”
- While you are engaged in a call, press the Park line-key (position within the screen area may vary).
- The call has now been sent to that park key, which will be red on all phones.
- You may retrieve the call by pressing the Park line-key on any phone.
- The Park key will revert to green once its available for use.
- This feature must be requested and activated by Verve Technical Support
- Note: on black and white phones, the colors will be replaced by distinctive icons.
Do Not Disturb
- While you are not in a call, press the DND soft-key button on your phone screen to engage Do Not Disturb mode
- Once enabled, a DND icon will be on the top of your phone’s display
- Press the DND soft-key again to disable Do Not Disturb.
Polycom Desk Phone Layout Reference
- Speaker Phone – answer an incoming call on speaker, activate speaker phone, or hang up an active Speaker Phone call
- Mute – Mute your outbound audio
- Volume – Press + or – to adjust the volume of the ringer, handset, or speaker phone
- Home – Display settings screen, or return to home screen
- Navigation – Scroll and select options displayed, or view call history from the home screen – Left arrow for received calls -Down arrow for missed calls – Right arrow for placed calls
- Message Indicator – Flashes red to indicate a new message
- Missed Call Indicator – Displays missed calls
- Soft-keys – Features displayed at bottom of phone screen, options displayed will change depending on how the phone is currently being used.
- Hold – Press to Hold or Resume a call. If multiple calls are on hold use the Navigation key up and down arrows to select the desired call
- Voicemail – press to access voicemail menu
- Transfer – press to initiate a call transfer
Download Printable Guide
Polycom VVX Video Guide
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