Summary
Managing a hunt group gives a manager the ability to make on the fly changes to active call center environments.
Instructions
1. Click on ‘Manage Organization’ in the top right hand corner.
2. Select Call Queues
Click on the Filters link to pull up call history filters that will modify the call history output.
3. Filters Options
Select the filters that you would like to apply to your call history report and click on Set Filters.
| Field | Description |
|---|---|
| Date Range | This will manipulate the range for the call history. |
| User | This field enables you to drill down on the call history for a specific user. |
| Caller Number | This field enables you to search the call history by the person who was calling into your system. |
| Dialed Number | This field enables you to search the call history by the number that was dialed. |
| Call Type | This field allows you to narrow down the type of call between inbound, outbound, and missed. |
4. Export
If you would like to dig further into the call history you have the ability to export the history as a .csv file. Once you have set your filters you can click on the Export button located at the top right of the screen. This will prompt you to download your filtered call history.
Need more help with this?
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