Checking the call history will easily to let you view how many calls an extension is making. You will also have the ability to export the call history to a .csv file to open and manipulate in an external program like Microsoft Excel.
Log in to the User Portal and click on the Call History link located in the upper right hand corner of the screen.
Click on the Filters button to change your filters
Select the filters that you would like to apply to your search and click Set Filters.
| Field | Description |
|---|---|
| From and To | Select the Date Range |
| User | Select a specific User (Extension) to see their calls |
| Caller Number | Search the Phone Number of the calling party |
| Dialed Number | Search the phone number that was dialed |
| Call Type | Choose between inbound, outbound, or missed calls |
You may also download this information as a CSV by clicking the Export Button. The exported data will include the filters you have set.
Need more help with this?
Don’t hesitate to contact us here.