Add Verve Portal app to Teams

This step is optional, if the client would like their users to be able to access the Verve Portal from within the Microsoft Teams app.

Time: Usually 5 to 15 minutes, but sometimes 24 hours depending on Microsoft
Who: Microsoft Global Admin

You can use our Verve Teams Connect portal to automatically create and add the Verve Voice portal app to your Microsoft account.

This will allow your Teams users to access the Verve Voice portal embedded directly within their MS Teams desktop app.

Microsoft Global Admin builds the app for their organization

1. The global administrator will have a prompt in the “Enterprise Admin Action Items” on the dashboard prompting them to deploy the app. Click “Sync PBX App.”

2. It will take a few minutes for the App to be built and to show under Custom Teams Application.
3. Check the notification section, you should get 3 notifications by the time it’s done.

4. Once complete you will see the new app appear under Custom Teams Application section with a green checkmark in the status column. Your users may now proceed to add the Verve app to their Teams app in the following section.

*This will create a new Team in your Microsoft account called Verve PBX Team.
Do not delete this team, or it will prevent the Verve Voice app from working properly.

End User adds the app in Teams

Once the App is built, the End User must locate the App in Teams following the steps below:

1. Select More added Apps in Microsoft Teams.
2. Search for “Verve Voice” and click the three dots
3. Select Pin to keep the app on your Teams Account
4. The user can now log into their Verve Voice portal by clicking the app icon on the left side of their Teams app