ConnectToTeams Admin portal requirements

Microsoft Global Admin credentials are REQUIRED to complete the Enterprise Registration and Direct Routing setup as well as the optional Teams Application setup.

Other day-to-day tasks – such as adding, managing and deleting Users – can be performed with delegated Microsoft Admin credentials.

Admin access to the ConnectToTeams portal requires 2 sets of Admin Permissions in Microsoft Admin Center:

1. Teams Service Admin
2. Skype for Business Admin
   

Instructions

1. Navigate to Microsoft Admin Center >>Active Users

2. Select a User (not the Global Admin) and then select Manage Roles

3. Select Admin center access as seen in the picture below

4. Select Teams Service admin

5. Select Skype for Business admin (you will need to select Show all by category dropdown to see this option) then select Save changes.
   1. Optionally, you can grant the user all remaining Teams Admin permissions to ensure they have the ability to administrate on the Teams Admin center.

6. Once changes are saved the Microsoft User with these credentials will be able to Add and Manage Users. The Microsoft User will look like this in the Roles assignment:

Note: In some cases, depending on the security settings of their Microsoft Enterprise, delegation is a conditional setting that needs to be configured in Azure Active Directory in a process where the Global Admin grants a conditional consent to a delegated admin to a certain task. If the above settings do not work, contact your Microsoft Global Admin.