Delete previous Direct Routing
If you have previously set up Direct Routing, here is how to delete that Direct Routing setup cleanly so that the ConnecttoTeams Connector can be safely configured.
Ensure Microsoft Calling Plan is Removed
If you are using Microsoft’s Calling Plan license you will need to remove it before adding a Direct Route to your PBX. Microsoft has a trial license that includes Calling Plan so it is a common way Enterprises first test out the service.
Fix Azure Active Directory Sync from Blocking Teams User Activation
If a Microsoft Office User has a phone number populated elsewhere in Office and Azure AD Sync is active, this auto-populates the phone number for the User in Teams and can block activation of the User with ConnecttoTeams. The error “Filter failed to return unique result, “[SipAddress : sip:xxx@xxxx.com] [LineURI : tel:+##########]” will appear in the activity feed.
A correctly setup Teams User looks like this in the Teams Admin portal. Phone Number Type: On premises with the Phone Number/Extension you have added.
An incorrect setup will have the number populated in the Phone Number field at the top of the screenshot above as circled in the screenshot below without corresponding info as indicated in the arrows above.
User Groups Sync
You may filter which Users are synced from Microsoft by selecting which Microsoft User Groups to sync.
Need more help with this?
Don’t hesitate to contact us here.