License modifications may take up to 24 hours to propagate through the Microsoft servers before they are ready to use, even though they appear immediately after purchase. It is best to do this 24 hours in advance.
For Microsoft licenses, each user will need a license that provides them access to the Microsoft Teams app, and the Teams Phone System feature. This can be achieved by a License Combination, or an Inclusive License.
You do NOT need a “Calling Plan” license – if you have a Microsoft calling plan license you will need to REMOVE IT.
Group A – License Combination
Two licenses, one that includes Microsoft Teams app, and another that includes Teams Phone System feature. Any combination of one license from each of the 2 columns below will work.
Most commonly used licenses for this purpose – requires one license from Part A and one from Part B:
| Part A – Teams App |
|---|
| E3 |
| 365 Business Standard |
| Basic Business |
| Teams Essential |
| F1 |
| Part B – Phone System |
|---|
| Teams Phone Standard |
| Any SKU with MCOEV |
Group B – Inclusive License
A single license that includes both the Microsoft Teams app, and the Teams Phone System feature. Most commonly used licenses for this purpose:
| Includes Teams App and Phone System |
|---|
| E5 |
| G5 |
| Microsoft Teams Shared Devices |
Appendix – other known working License SKU’s
Group A – License Combination
Each User and the Global Admin require:
- A Teams App license (“Group A Part 1” table below)
- A Phone System add-on license (“Group A Part 2” table below)
- If using a license that includes calling plan, then you will need to remove the calling plan.
Microsoft Teams App Licenses – Group A Part 1
| User SKUs | Product Name | License Type |
|---|---|---|
| SPB | MICROSOFT 365 BUSINESS PREMIUM | Small Business |
| O365_BUSINESS_PREMIUM | OFFICE 365 BUSINESS PREMIUM | Small Business |
| SMB_BUSINESS_PREMIUM | MICROSOFT 365 BUSINESS STANDARD | Small Business |
| O365_BUSINESS_ESSENTIALS | MICROSOFT 365 BUSINESS BASIC | Small Business |
| SMB_BUSINESS_ESSENTIALS | MICROSOFT 365 BUSINESS BASIC | Small Business |
| STANDARDPACK | OFFICE 365 E1 | Enterprise |
| STANDARDWOFFPACK | OFFICE 365 ENTERPRISE E2 | Enterprise |
| SPE_E3 | MICROSOFT 365 E3 | Enterprise |
| ENTERPRISEPACK | OFFICE 365 E3 | Enterprise |
| DEVELOPERPACK | OFFICE 365 ENTERPRISE E3 DEVELOPER PACK | Enterprise |
| ENTERPRISEWITHSCAL | OFFICE 365 ENTERPRISE E4 | Enterprise |
| SPE_F1 | MICROSOFT 365 F3 | Enterprise |
| M365_F1 | MICROSOFT 365 F1 | Enterprise |
| DESKLESSPACK | OFFICE 365 F1 | Enterprise |
| M365EDU_A1 | MICROSOFT 365 A1 | Education |
| M365EDU_A3_FACULTY | MICROSOFT 365 A3 FOR FACULTY | Education |
| M365EDU_A3_STUDENT | MICROSOFT 365 A3 FOR STUDENTS | Education |
Phone System Add-ons – Group A Part 2
| User SKUs | Product Name | License Type |
|---|---|---|
| MCOEV | Phone System OR Microsoft Communications Online | Add On SKU |
| BUSINESS_VOICE_DIRECTROUTING_MED | Microsoft Business Voice (without Calling Plan) | Add On SKU |
| BUSINESS_VOICE_DIRECTROUTING | Microsoft Business Voice (without Calling Plan) | Add On SKU |
| MCOEV_FACULTY | Microsoft Phone System for Education | Add On SKU |
| MCOCAP | Common Area Phone | Add On SKU |
Group B – Inclusive License
Each User and the Global Admin require:
- A single license that includes both Microsoft Teams App and Phone System Add-On
- There is no need to purchase an add-on phone system since it is included in E5 licenses.
Microsoft User and Phone System combined Licenses – Group B
| User SKUs | Product Name | License Type |
|---|---|---|
| SPE_E5 | MICROSOFT 365 E5 | Enterprise |
| ENTERPRISEPREMIUM | OFFICE 365 ENTERPRISE E5 | Enterprise |
| ENTERPRISEPREMIUM_NOPSTNCONF | OFFICE 365 ENTERPRISE E5 WITHOUT AUDIO CONFERENCING | Enterprise |
| M365EDU_A5_STUDENT | MICROSOFT 365 A5 FOR STUDENTS | Enterprise |
| M365EDU_A5_FACULTY | MICROSOFT 365 A5 FOR FACULTY | Enterprise |
| ENTERPRISEPREMIUM_STUDENT | MICROSOFT 365 A5 FOR STUDENTS | Enterprise |
| ENTERPRISEPREMIUM_FACULTY | MICROSOFT 365 A5 FOR FACULTY | Enterprise |
Minimum License Requirements
Whether you select Group A or Group B You need a minimum of 2 available sets of licenses
- One must be assigned to the Global Administrator
- One must be available (unassigned). This will be assigned automatically to the Direct Routing User during creation and is required for successful install.
License Recommendations
- Once you have set up Direct Routing you can recoup the User and Phone System license assigned to the test user in Microsoft Admin > Users.
- Once the full setup is complete you can recoup the User and Phone System license assigned to the Global Admin if you do not need it there.
Need more help with this?
Don’t hesitate to contact us here.