Direct Routing User Licensing

Creating new Direct Route connections between Verve Teams Connect and Microsoft

For the automated setup of Direct Routing a “DirectRouting User” is created in the Microsoft Enterprise and assigned an available Microsoft User license and Phone System, or comparable, add-on.

You must have an available, unused license combination to initiate a new Direct Routing connection.*

You must have either:
A) Two available licenses, one that includes the Teams App (such as “365 Business Standard”) and one that includes the Teams Phone System Feature (such as “Teams Phone Standard” or “Microsoft Business Voice”)
B) One available inclusive license, such as “Microsoft 365 E5”, that includes both Teams App and Teams Phone System

Find a detailed Microsoft License breakdown here.

Releasing Direct Routing user licenses

You can recoup this license from the Direct Routing User once Direct Routing is fully established. If you created multiple direct routes, there will be one user for each route, including redundant routes. Be sure to recover the licenses from all of them.

!DO NOT CHANGE THE DIRECTROUTING USER UNTIL DIRECT ROUTING SETUP IS CONFIRMED COMPLETE

1. Before beginning, Confirm the Direct Routing connection is completed by checking on the dashboard, and confirm that you have successfully activated at least one User.
   1. A successful Direct Routing Connection will show “Domain Validated” and “Calling Enabled” each with a green checkmark.

2. Navigate to the Microsoft Admin Center > Active Users and search for “DirectRouting”
   1. Be sure to select the Direct Routing user whose email address in Microsoft Admin Center matches the “Domain Name” in the Verve Teams Connect dashboard

3. Select Licenses and Apps

4. Unselect the User License and if relevant the Phone System Add On. In the example below E3 and Microsoft 365 Business Voice. You can use any combination of compatible licenses listed here.

5. Select Save changes

6. On successful unassignment of licenses you will see a small notification on your Direct Routing User Licensing page. You will also see that the Direct Routing User will be considered Unlicensed.

!DO NOT DELETE THE DIRECTROUTING USER