Screen Popping

• Right click the Verve Go Integrator app in the windows system tray
• Click “Configuration”

• In the “Events” navigation menu click “Call events”

Under the “Select the action to take place when calls happen” you can select what actions to take during three events: Ringing, answering and outbound calls.

Select the dropdown for each event. To “Screen pop” a contact, select “Show contact” from the dropdown.

• This will launch the contact related to the phone number in any integrated CRMs you have configured

• It is recommended not to use the same action for “On ringing” and “On answer”

Custom Events

You can create custom Screen Pops by entering a URL (or website address) that includes a phone number in it.

For example, in google contacts, you can search for contacts relating to phone number 858-836-0700 by using a URL that looks like: https://contacts.google.com/search/ 8588360700

To automatically conduct a search like this in Verve Go Integrator, simply create a Custom Event including the URL string with the token Call\Contact\Tel where you want the phone number to appear. For example: https://contacts.google.com/search/ Call\Contact\Tel

1. Navigate to Configuration > Call Events
2. Click the + Add button to add a new event
   
3. From the Event dropdown, choose when you want this action to happen
   • Ringing will happen as soon as your phone starts rining
   • Button will give you a new button to click on the call preview window to manually trigger the event
     • If you choose Button, a field will appear to add a label that will appear when you hover over the button
   • Connected will perform the action only once you’ve answered the call
4. From the Direction dropdown choose if you want this to happen for all calls, or only inbound, or only outbound.
5. From the Calls dropdown choose if you want this for all calls, or only internal, or only external
6. Leave the Program field blank to launch a browser window
7. The Parameters field will include the URL to launch when you receive a call.
   1. Add the URL here with the token Call\Contact\Tel where you want the phone number to appear.
   2. For example: https://contacts.google.com/search/ Call\Contact\Tel
8. Click OK to save
   

You may repeat this process to create multiple call events for different URLs.