Generating Log Files

Sometimes we may require Log Files to analyze an issue for troubleshooting. When these logs are requires, we will need the end user to enable “Verbose Logging” to capture as much data as is needed.

How to enable “Verbose Logging” for troubleshooting

• Navigate to Configuration > Log
• Select ‘Show’ to open the logs folder.
• With the logs folder still remaining open, completely close/exit the client app and make sure it is not running. Then Delete All files from the logs folder.
• From the Windows Start Menu, search for Run:
  • NOTE: This will not work using the CMD line. You must use the RUN command.
• In the Run line, enter in the following and select OK: C:\Program Files (x86)\Integrator\Integrator.exe —verbose
  • NOTE: This is a run-once condition, which means if the computer or client app is restarted, verbose logging mode will not run again automatically until the client app is started again using the same command.
• Logs can be obtained from the client app shown in Step 1. *If this is not possible to do, navigate in file explorer to: %appdata%\Local\Temp\Integrator\

Now you can proceed to re-create the issue you are experiencing. Once you have recreated the issue, copy all files from the \Local\Temp\Integrator\ folder and send it to Verve Support.