Troubleshooting

I don’t see the WebPhone

• Verve WebPhone must be enabled for your account before you can access this feature. If this link is not available in your portal, please contact Verve Support to initiate the setup process.

Inbound phone calls aren’t ringing my WebPhone

• To receive inbound calls on the WebPhone your active answering rule must contain the setting to simultaneously ring the device ending in “wp”, or to simultaneously ring all user’s phones. Clicking “Yes” on the prompt to allow the WebPhone to receive calls will enable the sim ring on the default answering rules. If you have more advanced answering rules, you may need to enable the Simultaneous ring feature on one or more answering rules manually.

I cannot make outbound calls or receive inbound calls

• You will need a microphone and speakers or headset that is compatible and properly configured with your computer to use the WebPhone. If you do not have a microphone and speakers enabled the WebPhone will NOT register.

*If you cannot make or receive calls, and you see a red “SIP” phone icon, the most likely cause is that you do not have a microphone or speaker connected to your computer, or you have not granted permission for your browser or our app to use the microphone or speakers.

I am having trouble entering DTMF, or pressing numbers during a call

DTMF can fail if dialed too quickly. If you experience errors inputting dial tone (ie press 2# to leave a message or type an extension number in a menu), try again more slowly. Allow time for the full tone to play and finish before dialing the next key.

DTMF can experience errors if there is too much feedback from your Speakers to your Microphone. Even if you are wearing headphones, if the volume is too high the DTMF tone can feed back into the microphone, and cause DTMF to fail.